- We Ship All over the World through Reliable Shipping Partners like UPS or DHL or FEDEX.
- Enjoy Free and Fast shipping on all orders above USD $299.00 you can choose free shipping option during checkout. This offer is valid for all countries worldwide.
- All Instruments available in stock will be shipped within 4 to 5 business days and you will receive tracking number for your order by email.
- Any Pre-Order Instruments can take up to 15 business days to deliver.
- Orders from Europe & UK will be shipped from our Germany branch. No custom clearance is needed as we take responsibility to deliver your orders at your door without any custom duty fee.
- For Customers from United States, Canada, Middle East, Australia, we guarantee to deliver your order at your door. Custom clearance is our responsibility and you will receive a hassle free delivery.
- For Customers from South America, Russia, Africa and some countries of Asia, We will help you with any documentation required for custom clearance but No Refunds are eligible for Custom clearance problems under any circumstances.
- Upon Special requests we can use low value shipping invoice & mark products as hand tools for easy custom clearance and less custom duty charges, Please request us by email if you require this.
- Once you place the order, you'll receive an invoice and an Order ID by email. you'll find an option of "TRACK ORDER” above the MENU, here with an Order ID# you can see updates about your order.
- When your order is dispatched, you will receive an email with a tracking number to track your order. You can also request tracking number of your order by writing us at info@new-medinstruments.com or WhatsApp us at +923346502333
- Please save your order invoices by Logging into your account check order history here you can see details about your order and invoices.
- Time for delivery shall not be of the essence and, New Med Instruments shall not be liable for any loss or damage whatever due to any failure by the New Med Instruments to deliver the Goods (or any of them) promptly or at all. The customer will have no right damages or to cancel the order for any failure to meet the delivery times stated.
- The Customer shall take delivery of the Goods promptly whenever they are tendered for delivery (which shall include signing the relevant delivery note) If, for any reason, the Customer fails to take such delivery of the Goods or otherwise causes or requests a delay in delivery.
- We pride ourselves on maintaining an extensive inventory at our domestic warehouses. However, a variety of circumstances may delay product delivery in case of any delays or emergencies please write us at info@new-medinstruments.com so we can get back to you.
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