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• We Ship All over the World through Reliable Shipping Partners like UPS or DHL or FEDEX.

• Enjoy Free and Fast shipping on all orders above USD $299.00 you can choose free shipping option during checkout. This offer is valid for all countries worldwide.

• All Instruments available in stock will be shipped within 4 to 5 business days and you will receive tracking number for your order by email.

• Any Pre-Order Instruments can take up to 15 business days to deliver.

• Orders from Europe & UK will be shipped from our Germany branch. No custom clearance is needed as we take responsibility to deliver your orders at your door without any custom duty fee.

• For Customers from United States, Canada, Middle East, Australia, we guarantee to deliver your order at your door. Custom clearance is our responsibility and you will receive a hassle free delivery.

• For Customers from South America, Russia, Africa and some countries of Asia, We will help you with any documentation required for custom clearance but No Refunds are eligible for Custom clearance problems under any circumstances.

• Upon Special requests we can use low value shipping invoice & mark products as hand tools for easy custom clearance and less custom duty charges, Please request us by email if you require this.

• We pride ourselves on maintaining an extensive inventory at our domestic warehouses. However, a variety of circumstances may delay product delivery in case of any delays & emergencies please write us at info@new-medinstruments.com so we can get back to you.

New Med's customers rarely need returns or replacements because our experts check & approve every instrument carefully before we dispatch. Any instrument not meeting our Uncompromising quality standards is prepared again to meet the highest quality in our workshop. No instrument is shipped unless it meets our standards.

• To return a product please visit our website https://new-medinstruments.com/contact fill the form and explain reason of return, our experienced team is at your service and we are committed to solve any problem with your order with in 48 hours.
• Please inspect your package when it arrives. If it is defective or in unacceptable condition, you must notify us within 15 days of delivery at info@new-medinstruments.com and we will replace it and pay all shipping costs to your location or credit your purchase with in 7 working days
• In cases where Goods are not defective and the customer requests to return the Goods, New Med Instruments shall be under no contractual obligation to accept the return except in the event of any error on its parts as to the amount or type of Goods delivered.