Product is handcrafted with Premium German Grade Stainless Steel and is Protected by NewMed's 1 year of money back warranty.
New Med's instruments are guaranteed to be free from defects in materials and workmanship when used under normal conditions for their intended surgical purpose.
This Instrument is Reusable, Sterilizable & Autoclavable. For Sterilization Instructions & IFUS Please write us at info@new-medinstruments.com
If something's wrong like an instrument breaks or Corrides, we'll repair or replace the instrument free of charge.
Our Product is eligible to be distributed all over the world and is CE Marked.
This instrument is intended to be used only for the specific purpose for which it was designed. It is the responsibility of clinicians & sterilization professionals to familiarize themselves with proper techniques for using & caring for this instrument.
SHIPPING & HANDLING
We Ship All over the World through Reliable Shipping Partners like DHL and FEDEX, For orders from Europe we ship from our office in Germany. So customers in Europe wont have a problem with customs or custom charges.
All Instruments available in stock will be shipped within 3 to 4 business days.
Any Pre-Order Instruments can take us 15 business days to dispatch.
Once you place the order, you'll receive an invoice and an Order ID by email. you`ll find an option of "TRACK ORDER” above the MENU, here with an Order ID# you can know updates about your order.
When your order is dispatched, you will receive an email with a tracking number to track your order.
Upon Special requests we can use low value shipping invoice & mark products as gifts for custom issues, Please request us by email if you require this.
We pride ourselves on maintaining an extensive inventory at our domestic warehouses. However, a variety of circumstances may delay product delivery in case of any delays & emergencies please write us at info@new-medinstruments.com so we can get back to you.
RETURNS AND EXCHANGES
To return any product please visit our website here; www.new-medinstruments.com/contact-us and fill out the form and submit.
Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within 15 business days of receipt of goods.
For Customers from USA, CANADA, Europe, UK, MIDDLE EAST & AUSTRALIA we take responsibility to deliver your order without any custom issues or Duty problems.
For NORTH AMERICA, RUSSIA, AFRICA and other Countries of ASIA, We`re not responsible for any custom problem in customer`s Country, No Refunds are eligible for Custom problems under any circumstances. But We do our best to help you receive your order with any documentation you need.
Once the products are returned safely to our warehouse, We will refund you or replace the item as you wish.
